It’s important to us that you’re happy with your Termofol purchase. If you’re not totally satisfied you can return it within 15 days and we will give you a full refund by the same method as your original payment.
I if for any reason you find any items damaged, please Contact Us immediately.
- Authorise your return through Termofol Contac Us form.
- Wrap the item in the original packaging clearly marking your return number on a separate sheet. Do not mark your original packaging.
- Send the item back to our depot.
- Once our depot receives your return we will begin processing
- Your refund can take up to 10 working days from date of us receiving your order.
Returning An Unwanted Item:
- Unwanted items can’t be returned after 15 days of receipt of goods.
- If you are returning an unwanted item, it must not be damaged or marked.
- You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.
- Unwanted items returned to us are done so at your own expense.
Returning Faulty or Damaged Item:
- Damaged items can’t be returned after 15 days of receipt of goods.
- We must be notified of any items that arrive damaged within 48hrs of receipt of goods. Choose one of the methods below.
- Contact us – We have several ways of getting in touch via our Contact Us page.
- You may be required to supply photographs of any damaged items. You can upload these as part of the returns process.
- Do not begin the returns process until you have informed us of any damaged items.