Returns Information oxy 7 April 2023

Returns Information

It’s important to us that you’re happy with your Termofol purchase. If you’re not totally satisfied you can return it within 15 days and we will give you a full refund by the same method as your original payment.

I if for any reason you find any items damaged, please Contact Us immediately.

Return Steps:

  1. Authorise your return through Termofol Contac Us form.
  2. Wrap the item in the original packaging clearly marking your return number on a separate sheet. Do not mark your original packaging.
  3. Send the item back to our depot.
  4. Once our depot receives your return we will begin processing
  5. Your refund can take up to 10 working days from date of us receiving your order.

Returning An Unwanted Item:

  • Unwanted items can’t be returned after 15 days of receipt of goods.
  • If you are returning an unwanted item, it must not be damaged or marked.
  • You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.
  • Unwanted items returned to us are done so at your own expense.

Returning Faulty or Damaged Item:

  • Damaged items can’t be returned after 15 days of receipt of goods.
  • We must be notified of any items that arrive damaged within 48hrs of receipt of goods. Choose one of the methods below.
  • Contact us – We have several ways of getting in touch via our Contact Us page.
  • You may be required to supply photographs of any damaged items. You can upload these as part of the returns process.
  • Do not begin the returns process until you have informed us of any damaged items.